DVSA's technology modernization journey

The DVSA (Driver and Vehicle Standards Agency), which focuses on improving road safety in Britain by setting and enforcing the standards for vehicles, driving and motorcycling, is transforming its technology landscape from primarily outsourced contracts to in-sourced agile delivered services using a combination of vendors and employees. As part of this, the agency has deployed a technology service desk. Known as the Technical Support Service, it supports the DVSA’s new MOT software application currently in use by thousands of MOT testers around the UK delivering around 150,000 MOT tests daily. Here I will explain the modernization journey and why it… [Continue Reading]