jeudi 20 juillet 2017

Elementary, my dear Watson -- IBM's cognitive system learns to spot differences in tone

Human conversations are littered with subtle indicators, like tone of voice or slang, which can make the meaning of the dialog very different from what the words actually say. Online the situation is made more complex still by the increasing use of emojis. All of this can leave automated chatbots and customer service systems floundering when interacting with unhappy or frustrated individuals. IBM Watson is seeking to tackle the issue by making a new Tone Analyzer feature available from today. Trained specifically using customer support conversations on Twitter, the new feature is optimized to help companies monitor agent/customer communications, detect anomalies,… [Continue Reading]

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