lundi 14 août 2017

Leaked memo shows high return rate for Surface devices, and Microsoft's image-improvement plans

When Consumer Reports announced that it was dropping its "recommended" status from Surface devices, Microsoft was quick to defend itself. While the software giant disagreed with the move, saying it doesn't believe the "findings accurately reflect Surface owners' true experiences or capture the performance and reliability improvements made with every Surface generation," a leaked internal memo shows high return rates for Surface Pro 4 and Surface Book. While it's certainly true that return rates have dropped over time, the information contained in the memo goes some way to explaining the decision taken by Consumer Reports. The memo also shows that… [Continue Reading]


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