LogMeIn buys Nanorep to offer personalized user experiences

LogMeIn has revealed a major new deal which it says will help its services become smarter and more personalized than ever. The privacy firm has announced that it will acquire the digital self-service, chatbot and virtual assistant company Nanorep to provide more personalized experiences for its customers. The Israel-based company harnesses artificial intelligence and patented natural language processing technologies to create solutions that help make self-service more engaging and intuitive for its users. Nanorep's technology has already been deployed by some of the world's biggest brands including FedEx, Toys “R” US and Vodafone to improve their key customer service initiatives. LogMeIn recently… [Continue Reading]