Evolving Application Performance Management (APM) to Digital Experience Monitoring (DEM)

Application Performance Management (APM) tools have traditionally provided organizations with key performance metrics, including the speed, reliability, and capacity utilization of datacenter systems. But without clear visibility into the actual experience of users, these metrics mean very little. Just because your servers measure as 100 percent available, doesn’t mean users in all geographies are having a fast, reliable experience. That’s because there are many other performance-impacting elements standing between your datacenter and your users. If an IT organization can’t effectively monitor the true user experience -- including customers, employees, partners, and suppliers -- it is impossible to know if their… [Continue Reading]