End-user performance monitoring in the cloud and multi-cloud era

Online shoppers weren’t the only ones encountering dog images on this year’s Amazon Prime Day. Amazon Web Services (AWS) -- which supports thousands of websites globally -- experienced its own problems, as businesses attempting to access their management consoles also got puppy images. These issues may have slipped under the radar, but they were significant -- reinforcing, once again, that even the most reputable service providers can and do experience outages (sometimes at the most inopportune times). The companies using them need to take proactive, diligent steps to insulate themselves. End-user performance management is even more acute for cloud users.… [Continue Reading]