London insurance market turns to tech to maintain its world-leader status

A survey, by IT services provider NTT DATA, of senior leaders in the London insurance market shows a major appetite for technological change within the industry. It finds that 70 percent of insurance leaders are looking to invest in robotic process automation (RPA) in the future, while 51 percent are focusing their budget on AI and machine learning, exploring use cases like using AI in underwriting to recognize patterns in large data sets and inform human decision making. There is recognition of the need for change, with 60 percent of respondents saying that 'business as usual' isn't good enough. 73… [Continue Reading]