How councils can be truly digital-first by transforming IT support

The appetite for councils to become digitally-led and transformative in their IT is growing, and this growth picked up a lot of speed last year due to the challenges presented by Covid. A sudden shift to working from home, combined with an urgent need for councils to continue the same level of service provision remotely, has increased the pressure on IT support teams within those councils. This general mood is reflected in statistics, too. Research conducted by YouGov on behalf of Cantium has found that 70 percent of IT professionals in the public sector reported an increase in IT support… [Continue Reading]