Interaction Analytics supports compliance in your contact centers

Every contact center needs to track its compliance with laws and regulations, yet so many make it tougher on themselves to do so. Reviewers screen call after call, checking off compliance steps and ensuring agents meet expectations. But with potentially millions of calls to screen, manual compliance tracking becomes an impossible task -- and workaround solutions can leave centers open to damaging compliance failures, potentially costing companies millions of dollars in fines. The cost of human error is too high, but manual processes are too overwhelming, time-consuming and expensive. Automating compliance monitoring can remove much of the burden from compliance… [Continue Reading]