The quest for truly integrated digital services

When you first start out on a digital improvement program, it’s important to get buy-in from senior stakeholders. Of course, the reality is that this isn’t always as easy as it seems. To navigate any preconceptions at Chesterfield, we decided to badge our project as an ICT improvement program, and the main reason for doing this was to secure support from Councillors.  We also decided to split the program into two with one workstream focusing on infrastructure and networks and the other looking at business process improvement. The main goal of the program is to remove technical debt, data silos… [Continue Reading]