Three areas every business can apply analytics to in order to avoid regulatory trouble

Every business leader understands the importance of regulatory compliance and is aware of how dire the consequences can be if an organization is found to be out of compliance. With stringent regulations enforcing compliance, such as HIPAA or Sarbanes-Oxley, it’s imperative that companies maintain strict procedures to avoid facing potential fines or lawsuits, and risking consumer distrust. Any one of these factors can seriously threaten the long-term viability of the brand. However, implementing the right infrastructure and policies to adhere to these requirements is a challenge that every company faces. With the hundreds, if not thousands, of customer interactions and… [Continue Reading]