Solving for GDPR: It’s about technology and human behavior

GDPR -- it’s a nightmare for organizations, but a much-needed protection for citizens in our world of Cambridge Analytica, criminal hackers, and nation-states cyberthreats. There are many aspects of the regulation that are extremely tricky to implement, but let’s consider just one. Imagine the following scenario: A new customer signs up to your eCommerce website. Their data gets moved into several back-end systems; maybe a CRM, an accounts system, an order management system, marketing, and probably some kind of data science workbench. Sometime later, an analyst is tasked with analyzing new customers and their behaviors, their retention rates, and other… [Continue Reading]