Financial firms not keeping up with electronic communication risks

In a world of evolving technologies and shifting demographics within the workforce, and within firms' customer bases, organizations need to rethink their approach to the adoption and oversight of electronic communications. But a new study from data archiving specialist Smarsh shows that financial organizations are not keeping pace with their retention and supervision efforts -- particularly with a growing, younger workforce that relies on expanding, mobile-friendly channels, such as social media and text messaging. While email remains the main method of electronic communication, social and mobile platforms are playing an increasingly important role in how firms, and investors, conduct business.… [Continue Reading]