We handle support for novice computer users and you’ll be surprised how many of these customers do not understand the basics of computing. Sell them security software and many can’t install the new suite as they’ve never fully removed the previous one. So frustrating. The easiest solution is to employ TeamViewer and remotely advise the user via their computer, that than either over the phone or by email. It’s quicker to perform a task yourself than guide someone, which has made the software a godsend for any remote support facility. TeamViewer 14 Preview is here and it’s looking like the…
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