Zoho boosts its CRM capability with AI

Business software specialist Zoho is launching the latest version of its Zoho CRM Plus suite, an all-in-one customer experience package that enables sales, marketing, customer support, and operations teams to work as one. Using Zia, Zoho's intelligent assistant, and Zoho Analytics, the company's business intelligence and reporting engine, the package helps users to understand customer sentiments, provide better experiences across channels, and enable actions to keep customers content throughout their journey -- all from one place. "Companies now recognize the importance of AI in creating positive experiences for customers. The focus now has shifted to bringing AI across an integrated… [Continue Reading]