Chipotle plans to implement AI ordering system before year's end

Chipotle's recent experiments with allowing artificial intelligence (AI) to handle some elements of phone orders seem to have met the chain's expectations. After initially launching the option at 10 locations, it rolled out the technology to 1,800 restaurants. Now, Chipotle intends to bring the high-tech system to all its branches by the end of 2019. How Does the System Work? Chipotle AI ordering assists customers who order food on the phone. Although callers speak to humans at some points during the process, an electronic, female voice chimes in at key points, such as to ask if a person wants to… [Continue Reading]