New solution allows contact centers to collect real-time analytics data

Data is more important for business than ever and that is particularly true of contact centers. Access to accurate data from calls and payment transactions is essential to give them a competitive edge. Data security and compliance specialist Semafone is launching its new cloud-based Intelligence+ solution that offers real-time data as transactions occur. Integrated into the Cardprotect Voice+ payments solution and using advanced analytical capabilities, Intelligence+ can provide customers with valuable and deeper insights into their payments platform performance. They can select to receive all their raw data from the Cardprotect Voice+ platform to define and run data reports over… [Continue Reading]