Sonos CEO apologizes for device update fiasco

Owners of Sonos devices were disappointed when they were told by the company that as of May 2020, there would be no more software updates released for older equipment. Sonos offered customers two options for "legacy products": keep using them without updates, or brick them by putting them in Recycle Mode in return for a 30 percent discount on a future purchase. There was an understandable backlash from Sonos' userbase, and now the company's CEO has been forced to pen a letter in which he assures customers that devices will work for "as long as possible". Patrick Spence concedes that… [Continue Reading]