Connecting employee and customer experience delivers business success

Companies that connect employee experiences with customer experiences improve both, with dramatic boosts in revenue growth and customer satisfaction according to a new study. The research conducted by Forrester Consulting for Lucidworks finds most brands put personalization and omnichannel capabilities at the top of their enterprise-level priority list. however, two-thirds of respondents report an inability to consistently service customers across touchpoints and personalize those experiences. One example is search results. Strong customer search delivers results that are personalized and demonstrate an understanding of customers' intent. Strong enterprise search helps employees do their job faster, more effectively and with greater satisfaction.… [Continue Reading]