Most people will be glad to see the back of 2020. It caused stress for workers in many industries around the world, as well as hardship for businesses, and forced people out of routines they had been used to operating in for years. It also forced the hand of businesses to innovate and roll out technology projects faster than usual. Whether it was COVID-19 contact tracing applications or contactless grocery orders, we saw the strength of IT teams working closely with the rest of the business to bring about change. But now comes the next stage. 2021 will be a…
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