An open letter to the IoT community: Lessons learned from the Revolv shutdown

Over the last month, Nest has been under a lot of scrutiny over their decision to shut down Revolv, as made famous by a viral Medium post earlier in April. The discussion around this issue raises an important question: what are IoT companies' obligations to their customers? If you make a hardware product that is connected to the internet and relies on a web service for its operation (i.e. an Internet of Things product), you’ll likely see that reliance as an asset. "We have an ongoing relationship with our customers", you might say. "We can improve the product's functionality, we… [Continue Reading]