Creating a culture of change

To stay competitive, organizations must be nimble and innovative and constantly reevaluate everything, not just a product. Taxis were not displaced by rideshare companies because private cars were better forms of transportation; taxis were displaced because the process of getting a ride was made quicker and easier using an app. Often, staying at the top of a market is as much about the process as it is the product, but the processes that can make the most difference aren’t always customer-facing. Reevaluating, reworking, and automating internal work can have just as much of an impact on the bottom line as… [Continue Reading]