Zoho launches an AI-powered assistant for sales teams

Popular business platform Zoho is aiming to make its CRM offering more attractive to sales teams with the launch of a new AI powered conversational interface. Zia Voice adds speech and chat capabilities to Zia, Zoho's AI-powered sales assistant. Zia can now also predict deal closures and analyze email sentiment. Zia is able to answer questions on everyday CRM information like new leads created, average deal revenue, or even monthly forecasts and converses with salespeople via simple chat and voice messages. It’s able to analyze interaction patterns and the progress of a lead or deal in the pipeline, and suggests the… [Continue Reading]