Delivering value to a remote workforce: A practical approach

The overnight switch to remote working triggered by the COVID-19 pandemic has caused an unprecedented amount of change to the usual ways of working. The impact will continue to be felt for the foreseeable future -- and as a result, IT departments’ approach to delivering services to their organizations will need to keep pace with the evolving requirements of this newly remote staff. To that end, IT needs to embed itself deeper in the organization to understand the unique requirements of every single stakeholder -- be it the C-suite or the manager answering the customer call -- so that those… [Continue Reading]