IT administrators should no longer be shackled to the desktop, trapped in permanent rounds of helpdesk visits, security patches and upgrades. The future could be an estate of efficient and remotely managed desktops and mobile devices; freeing IT administrators to focus on deploying IT innovation for competitive advantage. For many IT administrators the feeling of being shackled to the desktop will be all too familiar. An endless round of responding to helpdesk tickets raised by users, running security patches and rolling out upgrades. "Surely there must be more to life than this?", they ask as they trudge off to solve…
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