Microsoft cloud changes are overwhelming its customers

Microsoft partners are witnessing Office 365 technology updates, refreshes and changes outpacing their customers' ability to keep up with them. This is according to a new study by customer experience specialist harmon.ie which surveyed more than 200 Microsoft partners worldwide. Thanks to the complexity and rate of change, partners are seeing new opportunities to step in and provide the much needed bridge to help companies keep up. "As Microsoft continues to innovate in the cloud, its rapid release of new capabilities is overwhelming its customers who are struggling to make sense of them," says Yaacov Cohen, CEO of harmon.ie. "This… [Continue Reading]