To grow, you need a strategic approach to automation

Businesses are embracing automation. But you’re most likely to find it thriving in discrete pockets throughout the organization, rather than integrated into every process. One initiative might automate the routing of customer emails to the right agent, while another might help the payroll team process timecards faster. Whilst these solutions to point problems are innovative, their limited scope means they fall short of full-scale automation. For proof, consider that only 17 percent of businesses have scaled their intelligent automation technologies, according to a recent report from HFS Research, and 90 percent aren’t taking an integrated approach. If organizations want to… [Continue Reading]