How real-time AI can help make decisions throughout the customer journey

When it comes to making quick, real-time business decisions, Artificial Intelligence (AI) has proven to be a vital component of any effective business strategy. This is reflected in statistics showing how AI implementation jumped from 48 percent in 2018 to 72 percent in 2019. As technology continues to improve, no doubt this number will continue to increase with AI becoming an even larger asset to improve your operational capacity. If utilized correctly, real-time AI has the ability to vastly improve real-time decisions for companies throughout the customer journey – from acquisition through to customer service and customer retention. Changing from… [Continue Reading]