Poor audio quality on calls can lead to lost productivity

On average end-users are losing almost half an hour of productivity each week due to poor sound quality on voice calls, time spent double checking information via follow-up emails or calls. Research from Danish audio brand EPOS shows 87 percent of end-users surveyed have experienced at least one pain point due to poor sound quality on calls, whether in the office or working from home. These issues include background noise (42 percent), having to repeat yourself (34 percent) and asking for information to be repeated (34 percent). These pain points cause a number of costs for companies that lack access… [Continue Reading]